PURE MATS Legal & Guidelines

Store Policies

Everything you need to know about shopping, delivery, terms, and privacy at PURE MATS.

Returns & Exchange Policy

7-Day Inspection Guarantee

1. 7-Day Exchange Period

If your mouse pad arrives with any manufacturing defect, stitching flaw, or damage during transport, contact us within **7 days** of delivery for a free exchange.

2. Conditions for Exchange

The item must be in original condition, unwashed, and packed in original packaging. Proof of purchase (order number or WhatsApp receipt) is required.

3. Non-Returnable Items

Custom printed mats created with customer-submitted artwork cannot be returned unless there is a physical printing defect or product flaw.

4. How to Request an Exchange

Send us a photo of the item and your order number via WhatsApp at **+94 71 013 9393** or email **hello@puremats.lk**. Our team will arrange a replacement parcel promptly.